Frequently Asked Questions

Schedule an in-person appointment!

If you include thoughts on GARMENT(S), DECORATION, IMPRINT LOCATIONS AND NUMBER OF COLORS, we can prep and grab some samples and give you a really good idea of prices when you arrive.

Our typical turnaround time is 2-3 weeks AFTER both order and art approval - Pending the arrival of your garments.
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​As you are aware, stateside and global supply chain issues have had dramatic negative effects in nearly every sector. We continue to experience extended lead times, inventory and stock level reductions, and price increases. When reviewing quotes, keep in mind stock and availability changes daily and popular and name brand items are the most difficult to get and take the longest to arrive

VECTOR (ai, eps, or pdf {originating from vector programs) with fonts converted to outlines.
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If raster files are sent (jpg) they must be high resolution (300ppi preferred; 240 ppi accepted) and may require additional art charges to vectorize or digitize.

Custom designs may have additional art charges based upon the complexity of the design. Please send us your artwork for review and discussion.

Please check out our favorite/top picks here for an idea on the variety of options and our recommendations. It can be overwhelming so we recommend setting up an appointment with us so we can recommend the best options based on budget and preferences.

We will personally reach out with replacement recommendations. ​​

Due to global impacts to the supply chain industry, some of our vendors are charging shipping fees for small orders. If shipping fees are incurred from our vendors, the exact fee(s) will be added to your order.
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If you choose to ship your completed order versus picking it up at our facility in Hudson, WI you will be responsible to pay the exact shipping fee charged to us by the carrier (USPS or UPS).

We are proud to own and operate state-of-the-art equipment. Our machines are engineered to maximize production, which means efficiency and optimal pricing begins at our minimums. Our production floor is not set up for smaller, low quantity orders and with these minimums we can stay competitive with our pricing.

• ​24 pieces for screen printing
• 12 for embroidery and heat press

We do charge a small order fee if minimums are not met.

We no longer personalize one garment at a time.

Yes. But we do keep our minimum order quantities as well as charge a minimum fee of $15 for each customer provided garment.

Garments must be new and never worn

Due to our printing processes (aka heat exposure) any unseen soil, stains, or marks will be brought out/exemplified causing unsatisfactory results.​
We do not accept responsibility for replacement(s) if damaged.

Sublimation can only be done on 100% polyester garments.

Direct to garment is recommended for 100% heirloom cotton garments.

Transfers, vinyl and screen printing are limited to garments that can withstand high heat (if tags say no ironing, no drying, or dry clean only we would not be able to print on that garment).

​Fuzzy or textured items cause issues with screen printing.

An imprint is what we call the ‘print’ or design on the garment. Where the ink is laid down/printed or where the thread is embroidered onto the garment. The more imprint locations, the more it will cost​.

We use best-in-industry apparel production management digital software. All messaging, quotes, orders and art proofs and approvals are sent and tracked through Printavo. You can always view your quotes, proofs or invoices at any time and can also see where they are in our production process at any given time.

Over/Unders are common in all kinds of custom manufacturing. If you have overs or unders in your order, that means that the quantity you receive will be slightly higher or lower that the quantity you ordered.

Industry standard loss for apparel production is 2%. ​
If you have an exact number you require, we recommend adding to your qty to ensure to cover the exact number of garments you need.

Pickups are preferred at our Hudson location (1510 Swasey St Ste B). Enter through the black door by the loading docks.

​Pickup hours are Mon-Thurs 9a-5p.
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We can offer shipping but the customer is responsible to pay for the exact shipping charged.

In order to make the print and embroidery last longer, do not wash with bleach.

Keep garments out of dryer due to extreme heat exposure can melt ink.

For best results, turn garments inside out and wash in COLD before wearing to prevent shrinking or damage of the garment’s imprint by the washer.​

Hot irons should not be used on screen printed garments.

• Yes! Use our experience and expertise to help choose the best options for your company, team, or organization and create an easy way for individuals to order branded apparel.
  
• We ensure to find items in stock and readily available, complete the store setup, design mockups, process each CC/payment and individually label and bag each separate order.
• You can choose to have 100% of the orders shipped directly to individuals who purchase online or choose one point person from your group to pick up all individually bagged orders and disperse to individuals. 
• There are no setup fees for 6 items/garments included in your online store. We feel 6 is an optimal amount that offers enough apparel variety and yields adequate orders to be placed.
• Generally each store is 'open' for 2 weeks where individuals can place their orders through a link/site we provide.
• There is a 3-4 week lead time after store closing for production and fulfillment.
• Personalization is offered on OLS items.
• Please contact Laura (laura@onsiteapparel.com) to get your store setup today!